Return Policy

Eligible items may be returned within 30 days of delivery. Please request a return authorization from us before sending anything back (see “How to Start a Return” below). Returns received without prior authorization, or after 30 days, may be refused.

For legal, safety, and hygiene reasons, the following cannot be returned or refunded:

• Firearms — once a transfer is completed (licence verified and the item shipped or picked up), the sale is final. See the firearms note below.
• Ammunition, primers, and powder
• Sale, clearance, and price-matched items
• Special orders (items brought in specifically for you)
• PAL / RPAL safety courses — course seats are non-refundable; a no-show forfeits the seat (rescheduling may be available in advance)
• Used, installed, or personalized items, and gift cards

Non-firearm accessories and gear that aren't listed as final sale can be returned, provided they are:

• Unused and in the same condition you received them
• In the original packaging, with all parts, manuals, and tags included and undamaged
• Returned within the 30-day window, with a return authorization

Items that arrive back used, incomplete, or damaged may be declined or subject to a reduced refund.

• Eligible returns may be subject to a restocking fee of up to 15% (waived for defective items or our error).
• You're responsible for return shipping costs unless the return is due to a defect or a mistake on our part.
• Original shipping charges are non-refundable except where we shipped the wrong or defective item.
• In-store: bring the item and your order confirmation to our Brampton store — 16 Regan Rd, Unit 46-16, Brampton, ON L7A 1C1 — for a return or exchange.

1. Contact us through the FAQ / support page with your order number and the item(s) you want to return.
2. We'll confirm eligibility and send a return authorization and instructions.
3. Pack the item securely in its original packaging and ship it back with tracking, or bring it in store.
4. Once we receive and inspect it, we'll process your refund or exchange.

Approved refunds are issued to your original payment method after we inspect the returned item, typically within 5–10 business days. Your bank or card issuer may take additional time to post it. We'll email you when your refund is processed.

Products are covered by their manufacturer's or importer's warranty. If an item is defective or fails, contact us — we'll help you assess it and coordinate a repair, replacement, or warranty claim as applicable. If an item arrives damaged in transit, report it within 48 hours with photos (see our Shipping Policy).

Because a firearm sale involves a regulated transfer to a licensed individual, a completed firearm purchase is final and cannot be returned for change of mind. If a firearm has a manufacturing defect, contact us right away — it will be handled through the manufacturer's warranty and applicable transfer requirements. If you have questions about a firearm before it ships, reach out before the transfer is completed.