Politique de remboursement
Thank you for shopping at OneTactics. We are committed to ensuring that you are completely satisfied with your purchase. Below is our return and exchange policy, which we encourage our customers to review carefully before making a purchase.
Refund Policy
Order Cancellation and Refunds: Once an order has been successfully paid for, we immediately prepare it for shipment. If you need to cancel your order and request a refund, please make sure to contact us before the order is dispatched. We understand that your needs might change, and we offer the option to cancel your order before shipment.
Refund Method: To avoid additional high processing fees, we will issue refunds directly to the Debit Card you specify via E-transfer. This process is designed to ensure that the refund process is both efficient and prompt.
Return Policy
Product Integrity: In order to guarantee that every customer receives completely new and unopened products, we carefully select and inspect each item. Therefore, once a product is delivered, we cannot accept returns without conditions, unless there is a quality issue with the product.
Quality Guarantee: If the product you received has a quality issue, we invite you to contact us within 48 hours of receipt. We will provide you with instructions for returning or exchanging the product. Please ensure that the product remains in its original condition, including all packaging materials, attachments, and freebies.
We understand that these policies are crucial for maintaining the quality of our products and services, and are part of complying with relevant regulations. We commit to offering you high-quality products and services, and we appreciate your understanding and support.
Contact Us
If you have any questions about our return and exchange policy or need further assistance, please do not hesitate to contact us at:
Email: contact@staradiance.ca
Our customer service team will be happy to assist you.
Effective Date
This Return and Exchange Policy is effective as of 2024/03/17.